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How to Book

Online

Book tickets online using our safe, secure booking system, 24 hours a day, 7 days a week with no booking or transaction fees. Simply click the Book Now button on any event to get started.

By Phone – 0845 241 7868

Mon-Fri: 9:30am-4:30pm | Sat: 9am-5pm | Sun: 10am-4pm
(We will soon be extending our opening hours for phone bookings!)

In Person – Chester Visitor Information Centre

Town Hall, Northgate Street, CH1 2HJ
Mon-Fri: 9:30am-4:30pm | Sat: 9am-5pm | Sun: 10am-4pm
No transaction fees.

Group Bookings & Discounts

Visit our Group and Schools booking page for more information about discounts, bookings and extras.

Refunds & Exchanges

We do not offer refunds but are more than happy to offer you a ticket exchange for another show (depending on availability). To organise your ticket exchange, call 0845 647 7868. Do keep in mind that there may be a price difference.

Please note: Exchanges must be requested up to the day before the performance within the opening hours of the Chester Visitor Information Centre (Mon-Fri: 9:30am-4:30pm | Sat: 9am-5pm | Sun: 10am-4pm).
All exchanges are subject to a £2.50 administration fee.


If you require additional information, you can contact the Storyhouse offices on info@storyhouse.com or 01244 409 113 (Mon-Fri: 9am-5pm).

See what's happening...

Upcoming Events

Adult Arts & Crafts

Next On: Date: Saturday 15th December Time: 10:30am Location: The Kitchen Find Out More

CBeebies Christmas Show (U)

Next On: Date: Saturday 15th December Time: 3:30pm Location: Storyhouse Cinema Find Out More

Die Hard (15)

Next On: Date: Saturday 15th December Time: 8:15pm Location: Storyhouse Cinema Find Out More

White Christmas (U)

Next On: Date: Sunday 16th December Time: 8:00pm Location: The Kitchen Find Out More